FAQ: Live Video
I cannot find the Live Video
Once correctly logged in you will see a Live Video and a Live Timing icons on the upper right side of our main page. The icons will be green and "on air" when there is a live session running. Make sure that you have installed the latest version of Flash.
Make sure that a live session is currently running. Please check the time schedule on our main page (you can switch to your local time).
Live Video will be available for FP, QP, warm ups and races of all categories during GP weekends.
Live Video icon is off / what is the time schedule for this GP?
Please refer to the time schedule frame on our main page. You can switch to your local time by clicking on the Switch to your time button.
Live Video will be available for FP, QP, Warm ups and races of all categories during GP weekends.
The live feed freezes, cuts in and out, stutters?
If you have a fast enough connection, then it will be due to a configuration on your computer.
Connection speeds required :
HD one video feed : 4 Mbps
HD multiscreen video feed : 12Mbps
Please check that you do not have any firewall or router security that might cause blocks on the video, or have any program open that might be using bandwidth during the live session.
Please also make sure that your line is not being relied on by any third parties and that there is no interference being caused by any device on your connection.
We suggest you to close any other application on your computer whilst viewing the video and to try to view it with another browser.
If it still doesn't work, please use this contact form to contact us.
Is the Live Video compatible with iPad, iPhone and Android?
Yes, the Live Video is compatible with the iPad, iPhone and Android devices. Some features such as the video tags are not available on those devices.
Please note that viewing experience may vary depending on the internet connection, device and/or operating system. If the user is experiencing problems viewing certain features on motogp.com on iPhone, iPad or other mobile devices we suggest using a computer/laptop.
What are the minimum system requirements?
The minimum requirements are:
- Intel Core i5 or equivalent AMD processor (*) with a minimum of 2GB of memory (4 GB for MultiScreen)
- An operating system and browser supported by Adobe: http://www.adobe.com/software/flash/about
- Adobe Flash player version 11.2
- A broadband internet connection of 4 Mbps or higher (12 Mbps for MultiScreen)
- 1024x768 resolution or higher
The recommended requirements are:
- Latest versions of Windows, Mac and GNU/Linux
- Latest versions of Firefox, Google Chrome and Internet Explorer
- Latest version of Adobe Flash player
- 1280×720 resolution or higher
(*) This might vary on your particular system configuration.