Help - Technical Support

• What do I need to be able to view the web?
• The minimum requirements to view this website are either a version of Internet Explorer 6.0 or above, or Firefox 2.0 or above, and the latest Macromedia Flash plugin.
• What do I need to view the videos?
• Broadband connection is highly recommended. You will also need Windows Media 8 or above or RealPlayer One for the Live Videos.


• On demand videos (pay-per-view) are in FLV (Flash Video Format), make sure that you have the latest version of Flash Player. The free Flash Video player plugin for your browser is available on Adobe website.


• To view the videos which are not available free of charge you will have to subscribe to one of our pay-per-view packages.
• Problems watching the video with Windows Media Video?
• We suggest the following actions:


• - Erase temporary Internet files (cache)
• - Make sure you have the latest Flash plugin that is compatible with your browser
• - Make sure you do not have any other programs or applications taking up connection width that are open at the same time you are trying to view videos
• - Check that you are not demanding a bigger video than what your internet connection can take. Broadband is highly recommended


• • - What operating system are you using?
  • - What exact videos (please provide titles) do you have trouble seeing? (In case of a full race video, specify if you are watching it in HIGH RES, MEDIUM quality, and the race category) Can you see it in MEDIUM quality?
  • - If you are having trouble watching race videos, do you encounter problems when you watch them on-demand (when it is NOT live content)?
  • - What is the internet connection speed you are using?
  • - What is your Internet provider?
  • - Are you able to use all the connection width or are you sharing with other people/applications (usually occurs when connecting from an office)?
  • - What country are you watching the website from?
  • - What browser/navigator are you using? Do you have the same problems using other navigators?