Perguntas Frequentes

I forgot my password - How can I retrieve it ?

If you do not remember your password, you should go to Forgot Password on the upper right side of our main page and write your email address. You will then receive an email helping you reset your password.

Adjust the current settings of your e-mail provider such as Spam filters, Safe list, send Spam to Spam folder, etc. so that it accepts mails from and check that there is available mailbox space.

I cannot view video content after purchasing a package

Make sure you are correctly logged in and that you have a valid package. We suggest you upgrade your Flash Macromedia Plug to the newest version.

Then check your Navigator configuration and the cookies. If the cookies have been deactivated, please activate them and clear the old ones. Delete the cache, then try again to log into the homepage.

If you have any firewall or anti pop-up software we suggest you desactivate them.

We also recommend you to close any other applications open on your computer while viewing the video. If you have a standard video pass, make sure that you are selecting standard videos and not high res ones. If it still doesn't work please use the contact form and fill in the required fields.

The videos are jerky, jumpy or frozen

If you have a fast enough connection, then it will be due to a configuration on your computer.

Connection speeds required :

HD : 4 Mbps
HR : 3 Mbps
Standard res : 2 Mbps


Please check that you do not have any firewall or router security that might cause blocks on the video or have any program open that might be using bandwidth during the live session.

Please also make sure that your line is not being relied on by any third parties and that there is no interference being caused by any device on your connection.

We suggest you close any other applications on your computer while viewing the video, and to try to view it with another browser.

If it still doesn't work please use the contact form and fill in the required fields

How can I buy a package? What are the prices and conditions?

Please visit our Subscribe section where you will find a description of all the packages available for purchase, a video sample that we recommend you test, and the format descriptions.

When the payment is successfully made, you will receive a confirmation e-mail with an order code. The invoice will be automatically sent a few days after your purchase.

You will be able to see the package your purchased in your profile (after logging in and clicking on Edit your account).

What do I get to see with the Full Season VideoPass?

You'll get access to the Live Video sessions for all GPs, to the Video Library and to the full web-based Live Timing. You also get to enjoy numerous interviews, features and special presentations in-between and during each Grand Prix, and the MotoGP Classics.

What is the video format?

The 2012 races are available in HD format for the 3 categories, both live and on-demand. HD delivers quality of 1280x720px at 4Mbps depending on your bandwidth, and Hi-Res is 960x540px at 3Mbps. All sessions from all categories on each GP weekend are available in high res quality live and on-demand.

What payment methods are accepted on motogp.com?

Credit cards, debit cards and Paypal are accepted as payment methods.

How can I see the videos?

Before trying to watch a video, make sure you are logged in. Also note that the access to the Hi-Res videos is only available to the users who purchased the Hi-Res VideoPass. HD is also only available to those who have a Hi-Res VideoPass and who have the correct bandwidth specifications. For the best possible experience when viewing motogp.com videos and when using the web-based live timing, please ensure you have the latest version of Adobe Flash Player as well as a recent version of your internet browser.

What do I get to see with the One-Event VideoPass?

You'll get access to the Live Video sessions for the GP you selected and to the full web-based Live Timing. During the validity period of your package, you also have access to the Video Library. You also get to enjoy numerous interviews, features and special presentations during the Grand Prix and the MotoGP Classics.

For how long can I use my One-Event VideoPass?

The VideoPass permissions expire at 23:59 GMT on the Tuesday following the Grand Prix. (Please note: For the TT Assen this VideoPass will run from the Monday preceding the Grand Prix to the Monday following it)

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