Should you experience lag or stuttering during a live session, please check that your device meets the minimum requirements. Also check that your internet connection is fast enough and, if possible, reboot your router.
We recommend you try to change the video quality (with the "Auto" option, being able to select from 1080p to other options) or change the streaming provider to the one that best suits your connection (by selecting the gear icon). Both options are located at the bottom right of the video player.
If you are using an Apple TV device, those options are not currently available in the video player. If you have another Apple mobile device, we recommend that you AirPlay from your iPhone/iPad to your Apple TV device, being able to make changes to the video quality and streaming provider from the mobile device.
If you are accessing through a PC or Mac, we recommend that you clear cache and cookies, also disable hardware acceleration in your browser options. Please note that this option is not available in the Safari browser, so we recommend using others such as Chrome, Firefox, or Microsoft Edge.
Additionally, try disabling your firewall and/or pop-up blocker software during live video.