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VIDEOPASS PURCHASE POLICY

The VideoPass is an official MotoGP™ digital product which gives access to VOD and live streaming MotoGP™ content in a pay per view mode (hereinafter, the VideoPass).

Purchasing VideoPass permits the access to thousands of hours of diverse content related to MotoGP™ such as races (MotoGP™, Moto2™, Moto3™ and MotoE™), Qualifying Session, Interviews and Archive content among others (hereinafter, the Content). The Content includes also the live streaming of races.

VideoPass is available through different platforms such as the website www.motogp.com , the MotoGP™ App (for iOS and Android), via ROKU TV and Android TV (hereinafter, the Platforms).

By purchasing and accessing to VideoPass, you expressly agree and accept to be bound by this Purchase Policy and by the general Terms and Conditions of the relevant Platforms. In case of www.motogp.com , these are the applicable Terms and Conditions

The website www.motogp.com is operated by DORNA SPORTS, S.L. (hereinafter, DORNA). For the sake of clarity, other Platforms operated by third parties may have its own applicable terms and policies for the Video Pass purchase.

Purchasing and/or accessing VideoPass also implies the acceptance of DORNA’s Privacy Policy.

It is hereby expressly agreed that if you violate this Purchase Policy or any other applicable terms, your use of the VideoPass may be terminated and we may bar you from any future use of the VideoPass, cancel your VideoPass and/or take appropriate legal actions against you.

We or us are the entity selling the VideoPass, DORNA, and you are the person acquiring the VideoPass.

VideoPass Purchase Policy contain the following clauses:

1. TYPES OF VIDEOPASS

When purchasing VideoPass different types of VideoPass may be available. The differences between one type of VideoPass or another may be the term of the subscription, the Content that is included, the price or the renewal conditions among others.
The features of the VideoPass that is being purchased are defined during the purchase process and the confirmation mail. Nevertheless, doubts related to the type of VideoPass that has been purchased will be clarified at any time by contacting support@dorna.com .

2. T&C AND POLICY ACCEPTANCE

All VideoPass are offered subject to Platforms Terms and Conditions. You should read carefully the relevant Terms and Conditions and this Purchase Policy prior to confirming your order. Any queries relating to them should be raised prior to purchase, as confirming your order constitutes acceptance of the Terms and Conditions and Policy.
In exceptional and specific cases, the User may not have to confirm an order. However, the mere access to VideoPass Content constitutes full acceptance of this Purchase Policy and the applicable Platform Terms and Conditions.
Should any of the clauses of this Purchase Policy be in conflict to those included in the relevant Platform Terms and Conditions, then such Platform Terms and Conditions shall prevail before this Purchase Policy.

3. ACCES TO THE CONTENT

Once your subscription is activated by DORNA, you may have access to audiovisual Content offered via the Platforms in Pay-Per-View form. You will only have access to view said Content whilst connected to the Internet, for as many times as contracted and whilst connected to the Platforms (Streaming never downloading). You are not authorised to copy said Content to any computer or any other storage device, nor distribute it, or help to be accessed, to third parties for free or for financial gain. If this is contravened, then the User acknowledges to be abided with any corresponding claim that may arise, and DORNA will be allowed to block access and, if applicable, retain any payment as a deposit to compensate for part of the inflicted damage.

4. PRICE AND PAYMENT

The price of each VideoPass shall be the price set at the time we accept your order; which order could be either a first purchase or any automatic or successive renewal (even of a recurring payment). All prices are exclusive of any tax. Only for purchases made within the European Union, the given price includes VAT. You shall pay through one of the pay platforms offered by the Platforms once you are ready to pay. The Platforms will automatically offer you any different option available for you to choose from, the first time or any time you enter into your account to change your paying option. Unless otherwise established, the price will be in Euros and any currency exchange shall be done by your bank, credit card or selected method; please check with them the rate of exchange plus any commission or charge.
In case of recurring payment, automatic renewal or other periodic payments, your selected paying method will charge you with the periodicity selected until you cancel such payments according to what is established in such each corresponding special conditions. Bear in mind that recurring payments, depending on the circumstances could not be cancelled on a short notice and, unless done with the sufficient agreed time, your next (and last) recurring payment must be charged on the agreed date.
When DORNA provides instalments for payment of a Season (or similar term) VideoPass, the instalments are part of the full payment that you agree to pay.
Therefore, if you cancel your VideoPass before the end of the term, all the pending instalments will be charged to you in the agreed dates. In case of not paying any instalment, DORNA may inform you of such lack of payment. Once the underpayment is established, your rights to the VideoPass will be cancelled.

5. DIFFERENT TYPES OF VIDEOPASS SUBSCRIPTIONS

You recognise that access to Content under the Pay-Per-View manner may be contracted for a certain seasonal package. Before buying any given VideoPass, the information about what it entails such VideoPass (duration and Content) will appear in the screen for you to read. In case of automatic renewal or other recurring payment, you abide by the payment conditions, including early cancellation.

6. CONTENT ACCESSIBLE THROUGH YOUR VIDEOPASS

You recognize and accept that access to the Platforms may suffer interruptions, and that in certain moment access to specific or all VideoPass Contents may not be available.
Before purchasing your VideoPass, you shall read what Content is accessible for that kind of VideoPass with the information that either appears on the screen before selecting each type or into the renewal e-mail sent to you.
Among the different Content, there may be, on-demand MotoGP Classics, Video Library, interviews, features and special presentations in-between and during each Grand Prix, plus live video when available.
Regarding the language of the VideoPass Content, please note that the live commentary is available in English only, the daily highlights commentary during the GP weekend will be available in English and interviews may be available in English or in the interviewee’s chosen language.

7. TECHNICAL FORMAT OF VIDEOS

The Content might be available in HD format for the 3 races categories (MotoGP, Moto2 and Moto3), both live and on-demand. However, the Platform delivers the quality established depending on your bandwidth and choosing.
If the user is accessing to VideoPass Content through a mobile device, please note that the viewing experience may vary depending on the internet connection, device and/or OS. If the user is experiencing problems viewing certain Content on iPhone, iPad or other mobile devices we suggest using a computer/laptop.

8. DATA TO BE SUPPLIED

You should supply the data required for buying and maintaining each VideoPass and for receiving the activation of the account in order for the process to take place. Such data has to be supplied when necessary, either be: (i) with the first purchase (including free trials or similar offers); (ii) when changes of any of your data occur; and (iii) anytime when DORNA so requires due to regulation and the data previously supplied is considered uncomplete.
If you do not provide all necessary data: (a) the process will either not be completed and we will have no obligation to activate your account for log in; or (b) your account may be deactivated until the necessary required data is supplied.
Any data provided by you to us will be used by DORNA according to the Privacy Policy and the Terms and Conditions of the Platforms and to provide you the services agreed. May you want to exercise any of your rights concerning the processing of your data by us or should you have any query regarding privacy and data protection from us, you can contact DORNA’s data protection officer at dpo@dorna.com .
It is your responsibility to inform us of any change to the contact address or e-mail to the data provided to us: either by updating yourself your MotoGP account profile; or by contacting us at support@dorna.com .
The data related to the payment method, such as credit card data, shall be provided to the payment platform, which company (not pertaining to the Dorna Group) is responsible for such data, either during the first purchase or at any time that you change such data (like credit card number). The method of payment can be changed by user at any time be acceding its profile.

9. DACTIVATION OF VIDEOPASS

Once the first payment process has been initially successful you will receive an e-mail informing you that your account has been granted access to the VideoPass that you have acquired. Bear in mind that the account validation is mandatory in order to have access to VideoPass.
From that moment you should be able to connect (logging) and access the streaming of the videos included in the VideoPass purchased. Once you have received such e-mail, you must read it carefully to check every detail because, for instance, if the VideoPass purchased and the one confirmed are not the same, you are not allowed to claim for any change, refund or compensation other that as stated in the issuing instructions, if any. Should the e-mail not be read by you because of your fault (wrong e-mail address supplied, not opening the e-mail or other cause), DORNA shall never refund or compensate.

10. USE OF ACCOUNT FOR THE VIDEOPASS

You have to follow the instructions in the Platforms in order to log in and visualize the VideoPass Content (among other enter your email and password). The use of VideoPass is personal, private, individual and non-transferable. The subscription to a VideoPass gives access only to the natural person linked to the MotoGP account. You are not allowed to share your account with any other person. For the sake of clarity, the foregoing prohibits reselling, distributing, giving away or transferring, even for free, the VideoPass.
Should your account be used by more than one (1) IP address (or in exceptional cases the allowed number) at the same time, you forfeit your right and acknowledge that more than one person is using the same account.
If your account is being used by more than one IP address, we may issue you a new account or password, cancelling the previous one, or cancel your VideoPass immediately for infringing this Policy.
The allowed number of connected IP addresses shall never be (unless otherwise established when purchasing or renewing) more than one (1) simultaneously.
On the same basis, if different members of one company or institution wish to have access to VideoPass, each one of them will have to purchase it individually from their respective personal MotoGP accounts. It is not permitted to share and use the same MotoGP account and access to VideoPass between different members of a group.
As mentioned above, the VideoPass is restricted to personal and private use which excludes and prohibits the possibility of reproducing VideoPass content in public spaces or to any private audience.

11. CANCELLATIONS AND REFUNDS POLICY

11.1 RIGHT OF WITHDRAWAL WITHIN 14 DAYS

When VideoPass is cancelled by the user within fourteen (14) calendar days after the purchase, right to a full refund may arise provided that the VideoPass content has not been consumed. For the sake of clarity, the mere access to the VideoPass Content may entail the loss of the right before mentioned.
In case the period of 14 days mentioned above has expired, or the Content has been consumed, no refunds (neither total nor partial) will be applied by DORNA.
In order to exercise the right of withdrawal hereinabove, the user shall contact support@dorna.com .

11.2 RENEWAL CANCELLATION

For the cancellation of an automatic renewal or recurring charges VideoPass, you should always follow the instructions established when contracting such kind of VideoPass, which will always require to logging into your account, access to your profile and clicking where appropriate. The process shall be done before the agreed date. You can check such date by logging into your account.
Should you have any doubt regarding the renewal cancellation process, please, contact us at support@dorna.com m and we will help you.

11.3 CANCELLATION DUE TO THE EXERCISE OF PERSONAL DATA RIGHTS

Purchasing and accessing VideoPass involves data processing necessary for the provision of the service by DORNA, as stated in our Privacy Policy which every MotoGP™ user shall accept.
Please bear in mind that exercising the right to withdrawal the consent to all data processing carried out by DORNA implies the cancellation of the relevant MotoGP™ account and all its related data, that includes the VideoPass related to such account.

11.4 REFUNDS

VideoPass shall not be refunded after purchase except in exceptional cases according to Spanish Consumer Protection Laws.
However, DORNA may offer a refund in exceptional cases when DORNA decides at its own absolute discretion.
Where a refund is sought you must bring this to our attention, as soon as possible upon becoming aware of any circumstance that may arise your right to it. In order to claim your refund, if you have any right to it, please apply in writing to us to the following email address: support@dorna.com .
Please bear in mind that exercising the right to withdrawal the consent to all data processing carried out by DORNA implies the cancellation of the relevant MotoGP™ account and all its related data, that includes the VideoPass related to such account.
Bear in mind that any full refund might equal the selling price of the VideoPass purchased less any commission from the Pay Platform, your bank or any third party.
The refund shall only be made to the person who purchased the VideoPass and in case of full refund Dorna shall use the same method as was used to purchase the VideoPass, in case of partial refund Dorna will inform.
At DORNA sole criteria, if the subscriber has a right to a partial refund, DORNA will inform subscriber for its acceptance and the way to proceed with the partial refund.

12. VOID ACTIVATED ACCOUNT

Any activation obtained or account used in breach of this Policy or Terms and Conditions shall be void and all rights conferred by such activation shall be void. Any person seeking to use such a void activated account in order to gain or provide access to the VideoPas Content may be liable to legal action and, if already gained access, considered to be an infringer and may be liable to be prosecuted.

13. MISCELLANEOUS

In case that a Court or competent authority finds that any of the terms of this Purchase Policy cannot be enforced for any reason, this shall not prevent the other provisions from continuing to apply.
Nothing in this Purchase Policy shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between the parties beyond the contractual relationship established under this Purchase Policy.
DORNA will be permitted to modify in whole or in part the present Purchase Policy at any given moment, at its sole discretion and without prior notice to the relevant user.
Force Majeure. For the purpose of this Purchase Policy, “Force Majeure” means any cause beyond the control of one of the parties including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, electricity black-out, network or server failure, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, actions taken by the police, acts or regulations of national or local governments. DORNA will not be liable to the user for failure to perform any obligation under this Purchase Policy to the extent that the failure is caused by Force Majeure.
DORNA is entitled to assign any right and obligation under this Purchase Policy provided that the VideoPass users’ rights are not adversely affected.
The present General Conditions are governed and subject to Spanish law, without reference to legal norms, and in the case of a dispute the Participant will be submitted to the jurisdiction of the Courts of Madrid, Spain.
These terms have been drafted in English language. In the event of conflict between English version and any other translated version of this Purchase Policy, the English version shall prevail.