ヘルプセンター

Depending on the broadcaster or other video source, you currently might be experiencing a delay in your live timing of approximately 20 to 40 seconds.

You can now manually pause the live timing so that whatever video source you use gets aligned. For the time being, this option is only available on our website (from your computer or mobile device):

ACTIVATION

• Press SYNC OFF → the TimingPass pop-up box appears.
• Click Pause to stop the timer.
• Watch the live video and press Play manually when both times match.
• If you make a mistake, press Reset to return to live streaming.
• Close the window. The button changes to SYNC ON and confirms that the delay is being applied.
• Enjoy your perfectly aligned second screen.

SPRINT & RACES

• Use the race start from your video source as a reference point - either the lights going out or the riders’ movement.
• Alternatively, the moment a visible rider crosses the start/finish line in the live video can also be used as a reference, or when the number showing the pending laps changes.

PRACTICES & QUALIFYING

• From your video source, reference the time remaining until the end of the session.

If the stream freezes, first check if it's still syncing. If not, open the pop-up window and reset sync.

First of all, please make sure you are accessing with the correct credentials (email and password). If you are already doing it, we recommend you close your session and start it again.

If you are using one of our official apps, please try deleting it and installing it again.

Please, also check that your current subscription appears in the Subscriptions section, in My Account.

Another possibility is that you may have created another account at motogp.com with a different email at some point, and the VideoPass is linked to it.

In case you have used the "Continue with Apple" option for registration or login, Apple may have created a new private email to hide your real email, and with it, a new account for motogp.com will have been created linked to your VideoPass.

In this case, we invite you to check for a confirmation message from Apple with your new private Apple email, with the domain “@privaterelay.appleid.com” and try to access your motogp.com account using this email.

まずは正しい認証情報（メールアドレスとパスワード）を利用していただいていることをご確認ください。 

オプション「パスワードをお忘れですか？」からパスワードを変更できます。メールアドレスを入力すると当該のアドレスに向けてメールが送信されます。送られてきたメールの指示に従って新しいパスワードを作成してください。 

パスワードは8文字以上に設定し、小文字、数字、および特殊文字 (!@#$%^&) を必ず1つ含める必要があります。

また迷惑メールフィルターやセーフリスト、迷惑メールフォルダーなど、お使いのメールプロバイダーの設定を調整し、「no-reply@dorna.com」経由のメールを受け取れるようにしておくことをおすすめします。 

公式TVアプリでログインの問題が発生した際は、ユーザー名を入力後、カーソルを使って直接入力欄をクリックする代わりに「次へ」をクリックしてパスワードを入力する方法を推奨します。 

はい、可能です。同じIP（インターネット接続ポイント）から接続している限り異なる端末からアクセスできます。 

MotoGP™のVideoPass購入ポリシーに従い、アカウント情報を共有できないことを予めご了承ください。 

Yes, our website’s VIDEOPASS section now displays all its content as “no-spoiler”, both in the titles and preview images.

In our official apps for iOS and Android devices, you can also set the VIDEOS section as your default page to access always without spoilers.