Should you experience lag or stuttering while watching live or archived content, we recommend you try changing the video quality (with the "Auto" option, being able to select from 1080p to other options).
During live sessions, you can change the streaming source to the one that best suits your connection, using the video player settings.
When using any of our TV apps, those options are not currently available in the video player, but you can cast the live content to your TV and change the streaming options in the source device.
If you are accessing through a desktop or laptop, you may also try disabling hardware acceleration in your browser options. Please note that this option is not available in the Safari browser, so we recommend using others such as Chrome, Firefox, or Microsoft Edge.
Additionally, try disabling your firewall and/or pop-up blocker software during live video.
It might also be of help to restart your router.